Privacy Policy

Who we are

SolidWebCare provides website maintenance and care plans for businesses. Our website is solidwebcare.com. You can contact us at [email protected].

What data we collect

We only collect data you choose to give us:

• Contact form submissions — name, email, website URL, plan preference, and message content.
• Service data — when you become a client, we collect website access credentials (separate admin accounts only), hosting details, and communication history.
• Analytics — we may collect anonymous usage data (page views, referral sources, device type) using privacy-focused tools that do not track you across other websites.

How we use your data

• To respond to your enquiries and provide our services.
• To send monthly service reports (clients only).
• To improve our website and services.
• We never sell, rent, or share your personal data with third parties for marketing purposes.

Cookies

Our website uses minimal cookies:

• Essential cookies — required for the website to function (e.g. security, form submissions).
• Analytics cookies — anonymous, aggregated data to understand how visitors use our site. These cannot identify you personally.

You can disable cookies in your browser settings. Some features may not work without them.

Data storage and security

Contact form data is sent directly to our email and not stored on our web server. Client data is stored securely and encrypted in transit. Backups are stored offsite with encryption.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to processing of your data.
• Data portability — receive your data in a structured format.

To exercise any of these rights, email [email protected].

Data retention

We keep contact form submissions for up to 12 months, then delete them. Client data is retained for the duration of the service plus 12 months after termination, unless you request earlier deletion.

Third-party services

Our website may use third-party services for analytics and email delivery. These providers have their own privacy policies and process data under data processing agreements compliant with UK GDPR.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance.